Privacy Policy

1. Introduction

Naqir Gift Box ("we", "our", or "us") respects your privacy and is committed to protecting the personal information you share with us when using our iOS and Android mobile application ("App"). This Privacy Policy explains what information we collect, how we use it, how it is stored, and your privacy rights under applicable regulations in the Kingdom of Saudi Arabia.

2. Information We Collect

Current release: In the version of the App currently on the App Store, the information you enter — your name, email, phone number, delivery addresses, wishlist, cart and order history — is stored only on your device. It is not transmitted to our servers or shared with third parties. The account and analytics features described below activate only in a future release once our backend is connected, and this policy will apply as written at that time.

The information the App handles is:

• Account Information: When you register an account, we collect your full name, email address, password (encrypted), and phone number.
• Delivery & Address Information: When placing an order, we collect delivery addresses, recipient names, phone numbers, street details, city, and postal details to fulfill shipments.
• Order & Transaction History: We store details of your orders, cart items, selected products, shipping status, chosen payment methods, and purchase totals in Saudi Riyal (SAR).
• Customer Support Communications: Any information you provide when contacting our support team via email, telephone, or WhatsApp.

3. How We Use Information

We use the collected information for the following specific purposes:

• To process, fulfill, and deliver your date gift box orders.
• To manage your account, authenticate your login sessions, and secure your access.
• To send order confirmations, delivery status updates, and customer support communications.
• To provide optional push notifications for order status changes and promotional offers (with your explicit consent).
• To enable voice search functionality when requested.
• To maintain app security, prevent fraud, and comply with Saudi commercial regulations.

4. Voice & Microphone Features

The App includes an optional voice search feature that allows you to search for products using spoken words. If you tap the microphone button on the search screen, the App requests permission to access your device's microphone and utilizes your platform's native speech recognition framework to transcribe your search query into text. Audio is processed solely on your device for speech recognition and is not recorded, stored, or transmitted to our servers.

5. Device & Technical Information

To ensure optimal performance and connectivity, the App checks local network reachability status (using connectivity status monitoring) to display offline connectivity alerts when an internet connection is unavailable.

6. Analytics & Performance

When enabled, the App uses Firebase Analytics (provided by Google LLC) to collect aggregated, non-personally identifiable diagnostic information regarding app usage patterns, screen views, and user interaction metrics. This helps us optimize performance and improve the user experience.

7. Crash Reporting

When enabled, the App uses Firebase Crashlytics (provided by Google LLC) to automatically record anonymized crash logs, technical stack traces, and system state at the moment an unexpected application error occurs. This diagnostic data is used strictly for debugging and stabilizing the application.

8. Push Notifications

When enabled, the App uses Firebase Cloud Messaging (FCM) and local notifications to deliver push notifications regarding order updates, shipping alerts, and promotions. You can customize or disable notification preferences at any time in the App's Profile and Settings screens or through your device system settings.

9. How We Share Information

We do not sell, rent, or trade your personal data to third parties. We share information only with trusted service providers necessary for operating our business:

• Delivery & Logistics Partners: Shipping details (recipient name, address, phone number) are provided to local couriers and delivery services to ship your orders within Saudi Arabia.
• Infrastructure Providers: Secure cloud infrastructure providers used for hosting and data storage.
• Legal Compliance: If required by applicable Saudi Arabian law, judicial process, or governmental authority.

10. Data Security & Storage

In the current release your personal information (profile, addresses, wishlist, cart and order history) is stored locally on your device, and authentication tokens are held in hardware-backed encrypted storage (iOS Keychain / Android KeyStore). When our backend is connected in a future release, communications between the App and our servers will be encrypted using standard HTTPS/TLS protocols. We do not store raw passwords in plain text.

11. Data Retention

We retain your personal data for as long as your account remains active or as required to fulfill commercial record-keeping obligations under Saudi Arabian commercial regulations.

12. Children's Privacy

Our App and products are intended for general consumer audiences and are not directed at children under the age of 13. We do not knowingly collect personal information from children.

13. Your Rights & Account Deletion

You have the right to access, correct, or delete your personal data. You can permanently delete your account and all associated data directly inside the App at any time from Profile → Settings → Delete Account; deletion is immediate and cannot be undone. You may also update your profile details and addresses inside the App, or contact our support team at r.albuthi@almousa.com.sa (see also our Data Deletion page).

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect updates to our operational practices or legal requirements. Any modifications will be published on this page with an updated Effective Date.