Customer Support
Contact Us Directly
Our customer service team in Riyadh is available to help you with order inquiries, product details, or app support:
Email: r.albuthi@almousa.com.sa
Telephone: +966 50 545 7678
WhatsApp: +966 50 545 7678
Workshop Location: Al-Diyafa, Riyadh, Saudi Arabia
Frequently Asked Questions (FAQ)
How long does delivery take?
Most orders within Riyadh arrive within 1–2 business days. Shipping to other regions across Saudi Arabia typically takes 2–4 business days. Same-day dispatch is available for orders placed before 2:00 PM in Riyadh.
How do I track my order status?
You can track your order status directly inside the Naqir Gift Box app by opening Profile → My Orders. Select your active order to view live status updates from preparation to delivery.
What payment methods are supported?
Orders are currently placed using Cash on Delivery (COD) within Saudi Arabia. For quotes or other payment arrangements, please contact our team via email or WhatsApp.
Can I customize a gift box for corporate events?
Yes, custom packaging and branding are available for corporate orders of 10 boxes or more. Please reach out to us via email or WhatsApp and our team will provide a tailored quote.
How do I use Voice Search in the app?
To use Voice Search, open the Search tab in the app and tap the microphone icon. Grant microphone permission when prompted, then speak your product search term (e.g., "Mabroom dates"). Audio is processed on your device and converted into text in the search bar.
App Support & Troubleshooting
- Offline Banner Notice: If you see an offline banner in the app, ensure your Wi-Fi or cellular network connection is active.
- Notification Settings: You can manage your push notification preferences for order updates and promotions inside Profile → Notifications.
- Updating Delivery Address: You can add or edit your delivery addresses under Profile → Saved Addresses.
Quick Links
For legal guidelines and data policies, please review: